Supporting teachers to broaden horizons with Lyfta
Position: Engagement Manager
Contract: Permanent, full time
Start date: August 2019
Location: London (involves travel)
We are looking for a brilliant colleague who will lead our engagement efforts by supporting educators around the country to deliver exciting, effective and memorable learning experiences with Lyfta.
We seek a highly motivated professional with a track record of relationship management within the education sector or similar public sector organisations. You will be passionate about making the world a better place and committed to your own part in that. This is a fantastic opportunity for someone who enjoys working within a fast-paced start-up environment as part of a small and dynamic team, based in London and Helsinki.
Lyfta makes awe-inspiring digital learning experiences to foster empathy and global understanding. We have developed an award-winning, subscription-based digital platform where teachers and pupils can access stunning immersive storyworlds and curriculum-based lesson and assembly plans.
Our theme-based learning experiences are ideal for teaching Literacy, PSHE, Global Citizenship and Art, as well as fostering values and skills such as empathy, self-direction and critical thinking.
With over 300 schools in the UK, we are looking to build on our strong pedagogy, high quality product, clear strategy and great team to grow and make significant impact across the country over the coming months.
We are a warm, positive, talented and hard-working group of people with a big goal: to contribute to a better world through education.
Diversity and inclusion is at the heart of everything we do with Lyfta - from the immersive stories on our platform, to our team and the way we behave and operate as a company. We aim to nurture a culture that respects and values each other’s differences, that promotes dignity, equality and diversity, and that supports individuals to develop and maximise their true potential.
Purpose of the role
This is a new and exciting role that will be instrumental in Lyfta’s continued growth and success.
The Engagement Manager will work closely with the Director of Engagement and will be responsible for supporting and developing customer relations which promote growth and retention of our subscription base.
This is the role for you if...
You will strive to know Lyfta’s products inside and out, and will have a clear and practical understanding of the school environment and the sector more widely
You can provide excellent technical support to teachers to facilitate their use of Lyfta’s online platform. You will be engaged in learning from our clients and in using this knowledge to support them to understand the flexibility and capabilities of the platform and resources, so that they get maximum benefit from them
You are a comfortable networker with a keen business eye and an appetite to identify and implement opportunities for the benefit of Lyfta’s work. You’ll have knowledge of the UK education sector and a strong desire to improve the way we do things so that we serve our market well
You know how to provide excellent account management support for Lyfta, liaising with clients on a regular basis to ensure continued good relations, usage reporting, timely invoicing and contract renewals. You’ll be a competent desk researcher, identifying potential business partners and members for future relations
You are technically adept, with experience of CRM systems (preferably Salesforce) and mass-mailing platforms. You’re keen to learn and develop new skills that can support Lyfta to streamline our activity as efficiently as possible, without compromising outstanding customer experience and communication between colleagues. The role involves responding to new and unexpected issues, as well as identifying areas for improvement and leading on change
Pipeline management and lead conversion. Working closely with the Director of Engagement, you will support Lyfta to identify, track, communicate with, convert and support schools to subscribe.
Relationship management. You will manage a number of key relationships with our client teachers and schools. You will operate within a constant iterative learning environment to understand their needs, and how to best support them.
You will manage the logistics around our training sessions, ensuring that all parties receive the right information at the right time, and that teachers can access training sessions easily and that colleagues can deliver them confident that everything is in place.
Onboarding and customer support. You will be the first port of call for enquiries, support requests, information and guidance regarding subscription of Lyfta. You will be adept at using a number of channels and platforms to ensure that our clients get a swift and helpful response.
Communications and marketing. Working closely with the Director of Engagement, you will support the delivery of the communications and marketing plan to our subscribed and prospective teachers and schools.
You will use a number of channels and platforms to communicate with schools, and you will be tracking the outcomes and success of each to help inform the strategy going forward.
Data tracking, analysis and administration. You will be responsible for keeping our CRM system up to date, and ensuring that all records and relevant information about our teachers and schools is tracked, analysed and used to inform our product development, customer relations, engagement and marketing strategy.
Excellent IT skills, including using Google Suite, Microsoft Word, Excel and PowerPoint
Knowledge and experience of customer service practices
Personable, purposeful and with outstanding relationship management skills
Technical aptitude and ability to learn software programmes
Experience with Customer Relationship Management (CRM) software such as Salesforce, Intercom and similar
Highly organised, able to work independently and as part of a team
Excellent written and personal communication skills
Remuneration and benefits
The salary is £30,000 p.a - £36,000 p.a based on experience
24 days annual leave plus bank holidays
Work laptop and mobile
How to apply
Please apply by sending a CV along with a covering letter, stating how your skills and experience match the description for this role, to Penny Rabiger at firstname.lastname@example.org
The deadline for applications is 30 June 2019.
Phone interviews will take place on week commencing 1 July.
There will be a timed written exercise to complete for candidates following the phone interview which will take place on week commencing 8 July.
Face to face interviews will take place in London on 17 and 18 July.
We look forward to receiving your application :)